:root {
  --omega-primary: #0F363F;
  --omega-secondary: #144E5B;
  --omega-tertiary: #186077;
  --omega-accent: #1D7192;
  --omega-bg: #F5F5F5;
  --omega-text: #0C2127;
  --omega-border: #DCDEDF;
  --omega-panel: #FFFFFF;
  --omega-muted: #65757A;
  --omega-danger: #9F2434;
  --omega-ok: #1B6B50;
  --omega-warn: #826900;
  --shadow-soft: 0 14px 34px rgba(12, 33, 39, 0.08);
}

* {
  box-sizing: border-box;
}

body.omega-body {
  margin: 0;
  min-height: 100vh;
  color: var(--omega-text);
  background: var(--omega-bg);
  font-family: "Futura PT", "Jost", Inter, ui-sans-serif, system-ui, sans-serif;
  letter-spacing: 0;
}

a {
  color: inherit;
  text-decoration: none;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--omega-border);
  border-radius: 8px;
  background: #fff;
  color: var(--omega-text);
  min-height: 40px;
  padding: 9px 12px;
  outline: none;
  transition: border-color 160ms ease, box-shadow 160ms ease;
}

textarea {
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
  border-color: var(--omega-accent);
  box-shadow: 0 0 0 3px rgba(29, 113, 146, 0.14);
}

label span {
  display: block;
  color: var(--omega-muted);
  font-size: 12px;
  font-weight: 700;
  margin-bottom: 6px;
  text-transform: uppercase;
}

table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}

th,
td {
  border-bottom: 1px solid var(--omega-border);
  padding: 12px;
  text-align: left;
  vertical-align: middle;
}

th {
  color: var(--omega-muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

code {
  border: 1px solid var(--omega-border);
  border-radius: 6px;
  background: #F8FAFA;
  color: var(--omega-secondary);
  padding: 2px 6px;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 0.9em;
}

.app-shell {
  min-height: 100vh;
}

.topbar {
  position: fixed;
  z-index: 40;
  top: 0;
  right: 0;
  left: 0;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 64px;
  border-bottom: 1px solid var(--omega-border);
  background: rgba(255, 255, 255, 0.94);
  padding: 0 24px;
  backdrop-filter: blur(16px);
}

.brand,
.top-actions,
.heading-actions,
.panel-heading,
.toolbar,
.inline-create {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand {
  font-weight: 800;
}

.brand-mark {
  display: inline-grid;
  place-items: center;
  width: 36px;
  height: 36px;
  border-radius: 8px;
  background: var(--omega-primary);
  color: #fff;
  font-size: 13px;
}

.user-chip {
  border: 1px solid var(--omega-border);
  border-radius: 999px;
  background: #fff;
  color: var(--omega-secondary);
  padding: 8px 12px;
  font-size: 13px;
  font-weight: 700;
}

.sidebar {
  position: fixed;
  z-index: 30;
  top: 64px;
  bottom: 0;
  left: 0;
  width: 232px;
  border-right: 1px solid var(--omega-border);
  background: #fff;
  padding: 16px 12px;
  transition: width 180ms ease;
}

.sidebar.is-collapsed {
  width: 76px;
}

.sidebar.is-collapsed .nav-link span {
  display: none;
}

.sidebar-toggle {
  display: grid;
  place-items: center;
  width: 40px;
  height: 40px;
  margin: 0 0 12px;
  border: 1px solid var(--omega-border);
  border-radius: 8px;
  background: #fff;
}

.nav-link {
  display: flex;
  align-items: center;
  gap: 12px;
  min-height: 44px;
  border-radius: 8px;
  color: var(--omega-secondary);
  padding: 0 12px;
  font-size: 14px;
  font-weight: 800;
}

.nav-link:hover {
  background: #EDF4F5;
}

.content {
  max-width: 1240px;
  margin: 0 auto;
  padding: 96px 24px 48px 256px;
}

.public-content {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 96px 24px 48px;
}

.page-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 24px;
}

.page-heading h1,
.auth-box h1,
.public-card h1,
.empty-state h1 {
  margin: 0;
  font-size: 32px;
  line-height: 1.1;
  font-weight: 850;
}

.section-kicker {
  color: var(--omega-accent);
  font-size: 12px;
  font-weight: 850;
  letter-spacing: 0;
  text-transform: uppercase;
}

.button,
.icon-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border: 1px solid transparent;
  border-radius: 999px;
  min-height: 40px;
  padding: 0 16px;
  font-size: 12px;
  font-weight: 850;
  text-transform: uppercase;
  transition: transform 160ms ease, background 160ms ease, border-color 160ms ease;
}

.button:hover,
.icon-button:hover {
  transform: translateY(-1px);
}

.button.primary {
  background: var(--omega-primary);
  color: #fff;
}

.button.secondary {
  border-color: var(--omega-border);
  background: #fff;
  color: var(--omega-secondary);
}

.button.ghost {
  background: transparent;
  color: var(--omega-secondary);
}

.icon-button {
  width: 40px;
  padding: 0;
  border-color: var(--omega-border);
  background: #fff;
  color: var(--omega-secondary);
}

.button svg,
.icon-button svg,
.nav-link svg {
  width: 18px;
  height: 18px;
  stroke-width: 2;
}

.panel,
.metric-card,
.auth-box,
.public-card {
  border: 1px solid var(--omega-border);
  border-radius: 8px;
  background: var(--omega-panel);
  box-shadow: var(--shadow-soft);
}

.panel {
  padding: 20px;
}

.panel-heading {
  justify-content: space-between;
  margin-bottom: 16px;
}

.panel-heading h2 {
  margin: 0;
  font-size: 16px;
  font-weight: 850;
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 16px;
}

.metric-card {
  padding: 18px;
}

.metric-card span {
  display: block;
  color: var(--omega-muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.metric-card strong {
  display: block;
  margin-top: 8px;
  font-size: 32px;
  line-height: 1;
}

.two-column,
.detail-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 16px;
  margin-bottom: 16px;
}

.detail-grid {
  grid-template-columns: minmax(0, 1.35fr) minmax(280px, 0.65fr);
}

.stack {
  display: grid;
  gap: 14px;
}

.stack.compact {
  gap: 10px;
  margin-bottom: 16px;
}

.auth-panel {
  width: min(100%, 440px);
}

.auth-box,
.public-card {
  padding: 28px;
}

.auth-box.wide {
  width: min(760px, 100%);
}

.public-card {
  width: min(620px, 100%);
}

.alert {
  border-radius: 8px;
  margin: 16px 0;
  padding: 12px;
  font-size: 14px;
  font-weight: 700;
}

.alert.error {
  border: 1px solid rgba(159, 36, 52, 0.2);
  background: rgba(159, 36, 52, 0.08);
  color: var(--omega-danger);
}

.copy-box {
  display: grid;
  gap: 6px;
  margin: 14px 0;
}

.copy-box span {
  color: var(--omega-muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.copy-box code {
  display: block;
  overflow-wrap: anywhere;
  padding: 10px;
}

.toolbar {
  flex-wrap: wrap;
  margin-bottom: 14px;
}

.search-field {
  position: relative;
  min-width: 280px;
  flex: 1;
}

.search-field svg {
  position: absolute;
  top: 11px;
  left: 12px;
  width: 18px;
  height: 18px;
  color: var(--omega-muted);
}

.search-field input {
  padding-left: 40px;
}

.inline-create {
  align-items: stretch;
  flex-wrap: wrap;
  margin-bottom: 18px;
}

.inline-create input,
.inline-create select {
  min-width: 150px;
  flex: 1;
}

.table-wrap {
  overflow-x: auto;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  border-radius: 999px;
  background: #EEF3F4;
  color: var(--omega-secondary);
  padding: 0 10px;
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
  white-space: nowrap;
}

.badge.em_atendimento,
.badge.agente_conectado {
  background: rgba(27, 107, 80, 0.12);
  color: var(--omega-ok);
}

.badge.erro {
  background: rgba(159, 36, 52, 0.1);
  color: var(--omega-danger);
}

.badge.aguardando_agente,
.badge.aguardando_tecnico {
  background: rgba(130, 105, 0, 0.12);
  color: var(--omega-warn);
}

.data-list {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin: 0;
}

.data-list div {
  border-bottom: 1px solid var(--omega-border);
  padding-bottom: 10px;
}

.data-list dt {
  color: var(--omega-muted);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.data-list dd {
  margin: 4px 0 0;
  font-weight: 700;
  overflow-wrap: anywhere;
}

.timeline {
  display: grid;
  gap: 8px;
}

.timeline-row {
  display: grid;
  grid-template-columns: 12px 124px minmax(120px, 1fr) minmax(120px, 1fr);
  align-items: center;
  gap: 10px;
  min-height: 44px;
  border: 1px solid var(--omega-border);
  border-radius: 8px;
  padding: 8px 10px;
}

.timeline-row span,
.timeline-row em {
  color: var(--omega-muted);
  font-size: 12px;
  font-style: normal;
}

.timeline-row strong {
  font-size: 13px;
}

.status-dot {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: var(--omega-accent);
}

.status-dot.em_atendimento,
.status-dot.agente_conectado,
.status-dot.encerrada {
  background: var(--omega-ok);
}

.status-dot.erro {
  background: var(--omega-danger);
}

.empty-inline {
  color: var(--omega-muted);
  padding: 16px;
  text-align: center;
}

.empty-state {
  display: grid;
  place-items: center;
  gap: 12px;
  min-height: 360px;
  color: var(--omega-muted);
}

.empty-state svg {
  width: 48px;
  height: 48px;
}

.text-link {
  color: var(--omega-accent);
  font-size: 12px;
  font-weight: 850;
}

.console-shell {
  position: fixed;
  inset: 64px 0 0 232px;
  display: grid;
  grid-template-rows: 64px 1fr;
  background: #07191E;
}

.console-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.12);
  color: #fff;
  padding: 0 20px;
}

.novnc-frame {
  width: 100%;
  height: 100%;
  border: 0;
  background: #0C2127;
}

@media (max-width: 980px) {
  .sidebar {
    width: 76px;
  }

  .sidebar .nav-link span {
    display: none;
  }

  .content {
    padding-left: 100px;
  }

  .metric-grid,
  .two-column,
  .detail-grid {
    grid-template-columns: 1fr;
  }

  .console-shell {
    left: 76px;
  }
}

@media (max-width: 720px) {
  .topbar {
    padding: 0 14px;
  }

  .brand span:last-child,
  .user-chip {
    display: none;
  }

  .sidebar {
    top: auto;
    right: 0;
    bottom: 0;
    width: auto;
    height: 64px;
    display: flex;
    border-top: 1px solid var(--omega-border);
    border-right: 0;
    padding: 8px;
  }

  .sidebar-toggle {
    display: none;
  }

  .content {
    padding: 88px 14px 88px;
  }

  .page-heading,
  .heading-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .metric-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .data-list {
    grid-template-columns: 1fr;
  }

  .timeline-row {
    grid-template-columns: 12px 1fr;
  }

  .timeline-row em {
    grid-column: 2;
  }

  .console-shell {
    inset: 64px 0 64px 0;
  }
}